Cookies policy

This Cookies Policy explains what Cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies, and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies we use.

Interpretations

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to CRW Enterprises Limited.
  • Cookies means small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to UrbanErgo accessible from www.urbanergo.co.uk.
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies.

Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

  • Type: Session Cookies  
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided.

Cookies Policy / Notice Acceptance Cookies

  • Type: Persistent Cookies  
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

  • Type: Persistent Cookies
  • Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference.

Tracking and Performance Cookies

  • Type: Persistent Cookies
  • Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information may directly or indirectly identify you. This is typically linked to a pseudonymous identifier associated with your device.

Targeting and Advertising Cookies

  • Type: Persistent Cookies
  • Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to you. With Our permission, third-party advertisers can place cookies to display relevant adverts on third-party websites.

Your Choices Regarding Cookies

If you prefer to avoid the use of Cookies on the Website, disable the use of Cookies in your browser and then delete the Cookies associated with this website. You may do this at any time.

Please note, if you do not accept Our Cookies, some features may not function properly.

How to delete or block cookies in your browser:

  • Chrome: https://support.google.com/accounts/answer/32050
  • Internet Explorer: http://support.microsoft.com/kb/278835
  • Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
  • Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
  • Others: Please refer to your browser’s official support pages.

Cookie Use Summary

This website uses cookies to:

  • Personalise content and ads
  • Provide social media features
  • Analyse traffic

We also share information with social media, advertising and analytics partners, who may combine it with other information you’ve provided to them or they’ve collected from your use of their services.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we require your consent.

Some cookies are placed by third-party services.

Learn More

For details on how we process personal data, please refer to our Privacy Policy.

Contact Us

If you can't find the answer to your question, you can always contact us:

  • Website: www.urbanergo.co.uk
  • Company Name: CRW Enterprises Limited
  • Company Number: 13630478
  • Address: Mansion House, Manchester Road, Altrincham, Cheshire WA14 4RW
  • Email: urbanergo@crwenterprises.co.uk

Customer Service Hours:
Monday - Friday: 9.00 am - 5.00 pm
Saturday - Sunday: Closed  

We will respond to your request within 24 hours.

Please note: Our office address is for mailing only. Do not send returns to this address - we’ll provide a return address upon approval.