Shipping policy

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note: There will be additional charges for the ‘offshore domestic regions’ and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland, please contact us for a delivery quote by email at urbanergo@crwenterprises.co.uk.

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse.

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected, please contact us by email at urbanergo@crwenterprises.co.uk.

If you are missing parts of your item such as hardware packs, please contact us.

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than six calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

To report a damaged or defective item:

If you can’t find the answer to your question, you can always contact us:

Monday - Friday: 9.00 am - 5.00 pm

Saturday - Sunday: Closed

We will respond to your request within 24 hours.