Terms of service
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.urbanergo.co.uk website (the "Service") operated by CRW Enterprises Limited ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Purchases
You are encouraged to familiarise yourself with your rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977, and the Unfair Terms in Consumer Contracts Regulations 1999.
We deliver to the United Kingdom only.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain relevant information, including your credit card number, expiration date, billing address, and shipping information.
You represent and warrant that:
- (i) you have the legal right to use any payment method in connection with any Purchase
- (ii) the information you provide is true, correct, and complete
You expressly agree that CRW Enterprises Limited is not responsible for any loss or damage arising from the submission of false or inaccurate information.
By submitting your information, you grant us the right to provide it to third parties for purposes of facilitating your purchase.
We reserve the right to refuse or cancel your order for reasons including but not limited to:
- Product or service availability
- Errors in pricing or descriptions
- Errors in your order
- Fraud or suspected unauthorised transactions
You expressly agree that we cannot accept liability for loss or damage resulting from such cancellation.
Availability, Errors and Inaccuracies
We constantly update our offerings. Products or services on our website may be mispriced, described inaccurately, or temporarily unavailable. We may experience delays in updating product information on our website and across marketing platforms.
You expressly agree that any such product or service listing does not constitute a legally binding offer.
We do not guarantee the accuracy or completeness of any information and reserve the right to correct errors or update content without notice.
This section does not affect your statutory rights.
Contests, Sweepstakes and Promotions
Any promotions offered through the website may be governed by separate rules. If you participate in any promotions, please review the applicable rules and our Privacy Policy.
If there is a conflict between the Promotion rules and these Terms, the Promotion rules will apply.
Intellectual Property
The website, including its original content, features, and functionality, is and will remain the exclusive property of CRW Enterprises Limited and its licensors.
The Service is protected by UK and international copyright, trademark, and intellectual property laws.
You may not use our trademarks without prior written consent.
Links to Other Websites
Our website may include links to third-party websites or services not owned or controlled by us.
CRW Enterprises Limited has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
We are not liable for any loss or damage caused by use of or reliance on such third-party content.
We strongly encourage you to read their terms and policies before using those services.
Termination
We may terminate or suspend access to our Service immediately, without notice or liability, if you breach these Terms.
Upon termination, your right to use the Service will cease immediately.
Any provisions of these Terms that should naturally survive termination will continue to apply, including ownership provisions, warranty disclaimers, indemnity, and liability limitations.
Indemnification
You agree to indemnify and hold harmless CRW Enterprises Limited, its licensees and licensors, and their employees, contractors, agents, officers and directors from any claims, damages, losses, liabilities, or expenses (including legal fees) resulting from:
- Your use of the Service
- Your violation of these Terms
Limitation of Liability
In no event shall CRW Enterprises Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for indirect, incidental, special, consequential or punitive damages, including but not limited to:
- Loss of profits, data, goodwill, or use
- Business interruption
- Unauthorised access or alterations to content
- Third-party conduct
This applies even if we have been advised of the possibility of such damages.
Disclaimer
Your use of the website is at your sole risk. It is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, either express or implied.
We do not warrant that:
- The Service will function uninterrupted or error-free
- Defects will be corrected
- The website is free of harmful components
- Results will meet your expectations
Exclusions
To the fullest extent permitted by law, CRW Enterprises Limited is not liable for:
- Personal injury
- Loss of data, revenue, or business
- Loss of goodwill or reputation
- Any economic or indirect loss
This applies regardless of legal theory or negligence.
Governing Law
These Terms shall be governed by the laws of England and Wal**, without regard to conflict of law rules.
Failure to enforce any provision does not waive that right.
If any part of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
These Terms constitute the entire agreement regarding your use of the Service.
Changes
We may update these Terms at our sole discretion. Where possible, we will provide 30 days’ notice before significant changes take effect.
By continuing to use the Service after updates are made, you accept the revised Terms.
If you do not agree, you must stop using the Service.
Privacy Policy and Cookie Policy
Please read our:
- Privacy Policy
- Cookie Policy
They form part of these Terms.
Contact Us
If you can’t find what you need, contact us:
- Website: www.urbanergo.co.uk
- Company Name: CRW Enterprises Limited
- Company Number: 13630478
- Address: Mansion House, Manchester Road, Altrincham, Cheshire WA14 4RW
- Email: urbanergo@crwenterprises.co.uk
Customer Service Hours:
Monday - Friday: 9.00 am - 5.00 pm
Saturday - Sunday: Closed
We aim to respond within 24 hours.
Please note: Our office address is for mailing only. Do not send returns to this address - we’ll provide a return address upon approval.